Shipping & returns

Last updated: November 18, 2026

Where we ship

To addresses in the 50 US states and Washington, D.C. We can't ship outside the United States.

Shipping cost

Free on every order.

When it ships

Orders ship within 1–2 business days from our warehouse in New Jersey. Delivery usually takes 2–6 business days after that. We'll email your tracking number as soon as your order is on its way.

If we can't ship your order within that time, we'll email you, and you can choose to wait or cancel for a full refund.

Damaged, wrong or missing items

Email info@tsurubody.com within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer.

Lost parcels

If tracking hasn't moved for 7 days, or it says delivered but you can't find your parcel, email us. We'll sort it out with the carrier and send a replacement or a refund.

60-day money-back guarantee

Use the ritual for up to 60 days from delivery. If you're not happy with it, email us within 60 days of delivery with your order number, and we'll refund your whole first order in full, every kit in it and anything you added after checkout. Nothing to send back, and you keep the towels. One guarantee per customer.

Returns

Because nothing needs to come back, we don't run returns. Please don't mail products to our addresses.

Refunds

Refunds go back to your original payment method within 5 business days of our confirmation. Your bank may take a few more days to show it.